Refund policy


We offer a 60-day return window from the date your order is delivered.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The product must be in the same condition as received
  • You must provide proof of purchase (order confirmation or receipt)

Due to the nature of our products, we cannot accept returns of opened or used bottles.

How to Start a Return

To initiate a return, please contact us at hello@avantebrandy.com with your order details.

Once approved:

  • You will be responsible for arranging the return shipment
  • All return shipping costs are the responsibility of the customer, including returns from the United Kingdom
  • We recommend using a trackable courier service, as we cannot be held responsible for items lost in transit

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at hello@avantebrandy.com with photos and details so we can assess the issue.

Important:
Where damage has occurred during transit, this will be treated as a courier-related claim.

  • We will assist in logging the claim with the courier where possible
  • Refunds are not guaranteed for transit damage and are subject to the courier’s claims process and outcome
  • Where appropriate, we may offer a replacement at our discretion

Refunds

Once your return has been received and inspected:

  • We will notify you of the outcome
  • If approved, your refund will be processed to your original payment method within 10 business days

Please note:

  • Your bank or payment provider may take additional time to process the refund
  • Original shipping costs are non-refundable

If more than 15 business days have passed since your refund was approved, please contact us at hello@avantebrandy.com

Important Notes

  • We reserve the right to decline returns that do not meet the above conditions
  • We are not responsible for returns that are lost or damaged during transit back to us